Terms and Conditions

Cancellation of registration
You must notify us in writing at [email protected] email for any cancellations.
Cancellations received on or before Friday 1 September 2017 will be refunded in full, less 25% of the fee to cover administration costs.
No registration refunds will be made after this date.

Payment conditions:
All payments are to be made in AUD upon receipt of the invoice. Full payment is required before the conference and delegates with outstanding invoices will not be allowed participate.

Credit card payments can only be received via Mastercard and Visa. Payment via direct deposit is accepted and will not incur additional costs.

Program changes
The program is subject to change without notice.

Transfer of registration
As an alternative to cancellation, your registration may be transferred to another member of your organisation, subject to a $33 processing fee.

Social functions
The conference reserves the right to cancel or vary social functions if minimum numbers are not reached.
Because of commitments to catering, we cannot refund social functions and additional ticket cancellations less than 72 hours prior to the event.

Privacy Statement
Your name and contact information, including electronic address, may be used by parties directly related to the event such as the organisers and approved stakeholders, for relevant purposes such as promotion, networking, and administration of this, and future events of this type. If you do not consent, please email [email protected].

In addition, your name, organisation and country/state of origin may be published on the delegate list which is provided to delegates, exhibitors and sponsors at the conference. If you do not wish your details to be included in this list, please contact [email protected].

Email Communication
By providing your email address, you consent to be contacted by this method in relation to this event and future events of this type. Should you not wish your details to be used for any of the above purposes, please contact [email protected].

Insurance
We strongly recommend that attendees ensure they are appropriately covered for relevant insurances, including travel insurance. The conference managers do not take responsibility for attendees failing to insure.

Intention to photograph
Delegates and others are advised that photographs may be taken during the conference and reproduced for promotional purposes.

 

Insurance and liability
It is recommended that participants obtain adequate cover for travel, health and accident insurance before they depart for the conference and MCI as organisers cannot accept responsibility for personal injuries, or loss of, or damage to, private property belonging to the conference participants and accompanying persons.


Accommodation

Accommodation cancellation
Please refer to the individual cancellation policy below to ensure you are aware of cancellation penalties that may be applicable at your chosen hotel. Accommodation cannot be booked unless full payment is received. Cancellations in whole or part may incur a penalty at the hotel’s discretion. Cancellations made by MCI Australia will incur a booking change fee of $33. Alterations within 45 days of the booking will incur a charge of AUD33. Hotels will require an imprint of your credit card at check-in for any incidentals. ·

Cancellations received within 30 days prior to the arrival date will incur a 100% cancellation fee. · No-shows will be subject to a 100% cancellation fee. · Cancellations and alterations to bookings must be made in writing. These, including early departures and “no-shows”, may incur penalties at the hotel’s discretion, possibly up to 100% of the accommodation stay.

Force majeure
MCI and the Hotel are not responsible for either the partial or total non-execution of the contract in the event of accident, an act caused by a third party, such as Acts of God including, without limitation, credible threats of natural disaster in the geographic vicinity of the Hotel, war, curtailment or interruption of transportation facilities, threats or acts of terrorism or similar acts, governmental travel advisory, a governmental elevation of the terrorism alert level, civil disturbance, the issue of a Travel Warning by the World Health Organization or any other cause comparable events or disaster beyond the parties’ control which prevents the Hotel from accommodating the clients of MCI for the event or if for the same reasons the event is cancelled by MCI.

Closure of a hotel
Should above mentioned offered hotel(s) close between the date the contract was signed and the start of the event, MCI will do its utmost to offer alternative options to the client. If the client confirms such an alternative option, MCI will not be responsible for any difference in rates. Should the client decline the option and book in another hotel outside of MCI’s block, pre-payments made by the client for the closing hotel(s) would be reimbursed by MCI.

Insurance and liability
It is recommended that participants obtain adequate cover for travel, health and accident insurance before they depart for the conference and MCI as organisers cannot accept responsibility for personal injuries, or loss of, or damage to, private property belonging to the conference participants and accompanying persons.